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IT Professionals

Keep your team and your fleet running at peak performance

Rubbermaid Healthcare provides a wide range of best-in-class solutions for the healthcare industry. Through in-depth user research and field testing, we continue to provide breakthroughs in bedside eMAR, medication dispensing, clinical documentation and workflow advantages. All of our products are subjected to rigorous testing and quality assurance standards to ensure that every product lives us to the standards of excellence expected from the Rubbermaid name.

Support Services

Help Desk

After a service request is entered on our website, our help desk responds within 2 hours. Our highly-trained experts get details concerning the issue and attempt to reach a resolution as quickly as possible. The professional staff will provide clear guidance and explain the process we will follow to reach a resolution for you. The help desk provides hardware and software support, dispatches parts and, if needed, orders field engineers to be on-site the next day.

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Parts Depot

Our centralized Parts Depot is a key piece of our support strategy. This Depot ensures that you receive quality parts fast. We understand that your investment in Rubbermaid is long-term, which is why we have a policy that requires spare parts to be available for all products no less than 5 years past the end of production.

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Field Engineers

In order to effectively meet our next business day resolution commitment, we utilize an established network of local, certified Field Engineers. Our process involves quickly identifying an available Engineer, and supporting the specific project need through a combination of video training, detailed project instructions and live phone support by our Help Desk team. This scalable, flexible approach allows us to have unsurpassed service levels in the medical industry.

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CRM System

Our web-based database contains all relevant information about every asset in the field and all service that has been performed on the product. Our investment in this CRM system allows us to provide client-specific performance reports, and ensures that we close every service event to completion.

Support Services

Quality Assurance

100% of returned parts are tested to both determine the root cause and drive product improvement. We also request survey feedback on every one of our on-site service calls, and we publish the results. Contact your Account Executive to receive and review this feedback data.

Support Services